S&G Carpets, San Jose, CA - Theresa Koch
Multi-location (5 total), Retail/Stocking dealer
RMLinux Operating System

“I can identify six different ways RollMaster made us a better company:

1. Re-organization. Implementing RollMaster permitted us to re-organize our operation and eliminate one position from each of four departments. This was extremely profitable for the company.

2. Inventory. The system definitely tracks inventory very well and has helped us to identify an inventory shrinkage problem. RollMaster has reduced duplicate inventory orders and over-ordering of stock items.

3. Margins. Now we can track margins much better. We also have a better handle on job costing.

4. Security. Another drastic change was that the RollMaster System improved internal security because of the different levels of password protection.

5. Integration. Because of the integration of accounts payable with purchasing, sales managers no longer have to look over our accounting department’s shoulder. The system permits a continuous review of costs and we no longer overpay invoices and installers.

6. Expansion. We could not have opened our new store without Roll-Master.”

Carpet Showcase of Tampa (Abbey Dealer), Largo, FL – Art Munjone
Multi-location (2 total), Retail/Commerical dealer
RMLinux Operating System

“I’ve been a flooring dealer in Largo, FL for many years. Several years ago we decided that we needed to invest in an integrated software program for our business. I am an Abbey member and I consulted Abbey Corporate for a recommendation. They gave me two names, one being Roll-Master. I spoke with Dev O’Reilly, CEO of RollMaster, and I was impressed with Dev’s vision. We are happy we went with RollMaster. They constantly modify the software to add new features or enhancements to met the needs of dealers. The changes made are invariably beneficial to most of the system’s operators. Dev’s philosophy is that if it makes good business sense for the majority of RollMaster customers, that feature gets added. I like that!

“After five years of operating the RollMaster System, Dev has proven himself true to his word. We have been able to operate the system without changing the way we do business. The customer service we have received has been fantastic. Our calls are returned promptly and any questions or problems are addressed quickly and always to my satisfaction.

“My son, Mark, is a third generation flooring pro. He grew up in the business and plays an integral role in the growth and success of our company. When we were investigating software programs, a concern was whether the software could grow with our business. Security can be an issue if you spread yourself too thin. RollMaster’s controls and security permitted us to add a second location. The system’s organization, multi-location features and safeguards gave us the confidence to move forward with the second location.

“Another benefit is the low cost involved in maintaining a network between two stores. With RollMaster we have real-time and accurate information from both locations at our fingertips.”

Carpets Plus, Dolton, IL – Howard Nichol
Single location, Commercial/Wholesale/Stocking dealer
RMLinux Operating System

“I have seen great growth and change in my company since implementing RollMaster. Their customer service staff is excellent in both training and listening to the needs of their users and in providing timely improvements. RollMaster is in a continuous growth mode to accommodate the rapid changes within the flooring industry. I’ve been using RollMaster for several years and it is an excellent program for a flooring business.

“The key to our successful implementation of RollMaster is that we followed through with what the RollMaster folks taught us. We oversaw our staff to ensure that they use the system 100%.”

Dickson’s Carpet One, Cobourg, Ontario, Canada – Cindy Dickson
Single location, Retail operation
RMLinux Operating System

“My husband, Russell, and I have been using the RollMaster System for over 10 years. We have had a rewarding experience working with their customer service personnel and trainers. RollMaster has met all of my expectations of what a software program should do. I like the fact that the folks at RollMaster listen to my input. I have seen much of my input appear as changes to the system. The programming is very innovative and always at the cutting edge of technology. I look to future software enhancements.”

Carpet Stop, Inc, Austin, TX – Jim Tersigni
Single location, Retail/Stocking dealer
Windows NT Network

“Patty, my wife, and I have been using RollMaster for over two years. RollMaster has been great for managing inventory, tracking sales and analyzing profit margins. I especially like the various sales and management reports and being able to dial in from a remote site to review our sales data for the day. Since having twins, Patty has been able to access RollMaster from home and complete all her higher level accounting functions from there. That has been a great convenience.

“Since the twins, we hired a bookkeeper to work at the store to complete all the other day-to-day accounting functions, which we’ve been getting done on a much quicker basis than before RollMaster. With the advanced security on the system, Patty restricts bookkeeper access to what the bookkeeper needs to see. Patty performs her financial and inventory adjustments remotely without worrying about access by others to our private data.

“We are impressed with the continuous updates and improvements to the system and the responsiveness of the RollMaster customer service department. The initial training was key. Our RollMaster trainer did a great job getting us set up on the system.”

The Carpet Outlet (Abbey Dealer), Somerset, PA – Jeff Coleman
Multi-location (3 total), Retail dealer
RMLinux Operating System

“I own three stores in three towns. I used to be with a RollMaster competitor which was more well known and who promised their program could do all the things I needed for my business, including connecting my three locations and running them “live” or in real-time. It was a nightmare! They couldn’t perform. In addition to the expense of the software program, I had to buy third party software and I had to upgrade hardware. Special connectivity hardware was required but even that didn’t bring real-time communication. The best they could do was to enable a remote computer to take over another computer but the data would never reach the Internet server.

“I was very skeptical about Roll-Master. RollMaster told me they could easily connect my three stores real-time and I could run them as one business. But RollMaster did it. A RollMaster technician handled the hardware and connectivity issues. Then a RollMaster trainer installed the software and trained my staff. The RollMaster service was far and away superior to the previous company.

“RollMaster was easy to set up and operate. It has met all the needs of my business. The support I receive from RollMaster has been more than adequate. If I ask them a question, I get an answer—and a truthful one—because the system does what they say it can do. I would recommend RollMaster to any retailer.”

B&D House of Carpet, Burlington, MA – Paula Blois
Single location, Retail/Commercial/DuPont Flooring Center
RMLinux Operating System

“We looked at five software programs before deciding on RollMaster. RollMaster was a complete system. We were a Dupont store and our DuPont representative recommended it. We found the documentation to be comprehensive and the support to be effective. I have high praise for RollMaster’s support desk. They promptly respond to inquiries.”

Louis-Sterling, Inc, Hilton Head Island, SC – Al Cox
Multi-locations (2 total), Commercial/Retail/Stocking dealer
RMLinux Opertaing System

“When my wife, Pam, and I joined the company in 2001, the they were already using RollMaster. I had RollMaster come in to advise us on business operations and effective use of the software. We’ve become a much better company since that time. RollMaster responded quickly to the changes we implemented as our business needs changed. The personnel are pleasant and co-operative.”

“Regarding the effectiveness of the software, I like the way I can control my business. I am able to use the software to actually see what is happening as it happens on a daily basis.

“The RollMaster training programs are well run, informative, and have increased company productivity.”

The Carpet Warehouse, Roanoke Rapids, NC - Ken Jones

"We've had it almost three years and we love it. If you use NetFloor, your business will definitely make more money! The access is always good. Any Internet outages are infrequent and brief and rarely because of NetFloor. It's also lightning fast. The support is excellent…those are good people. I've been to New Orleans and they're great. I really like the way it creates multiple bids so quickly. We're very happy."

Cornerstone Commercial Flooring, Greenwell Springs, LA - James Lloyd

"We've used NetFloor for five years and we've found it to be the best among the competition. They have the best support and are very flexible to meet our needs. The real-time accounting, having everything current, is great. The initial training can be a little overwhelming, but worth it. It's really fast and being able to lease the system is great. It is easy and convenient to access remotely and we've had no problems with it going down. The RollMaster people have been in business a long time so you won't have to worry about them going anywhere. In fact, they were in the flooring business so they know what they're doing."

Crawfords Home & Floor Center, Nacogdoches, TX - Sam Roberts

"It's straightforward and meets our requirements. We bought into a competing system and never got if off the ground because nothing they said turned out to be true. So even though we lost that initial investment, we've more than made up the return by going with NetFloor. We think it's great that you can input and look at anything you want from anywhere with Internet access…I can even bring home work which was especially helpful when we were first getting everything loaded. The support is great-even on nights and weekends. Even the owner (Dev O'Reilly) will help us whenever needed."

Just Remnants, San Rafael, CA - Fred Wozniak

"We've had it for 1-1/2 years and it does what it is supposed to do. Bob Botelho is a man of his word. We got it up and running quickly and it's extremely user-friendly. The access is real good and reliable. The support is good and any concerns are resolved quickly. The training we received in New Orleans was good but I would probably recommend on-site training to those that can afford it. I don't object to sending them my money every month at all!"

Pfeffer Floor Covering, Bay Minette, AL - Angie Roley

"We've had NetFloor for just over one year and we're very happy. We've integrated slowly and that has worked for us. The support is great and everyone at RollMaster is very knowledgeable."

Abbey Carpet of New Brighton, Mounds View, MN - John Kopas

"We've been using the system for five years and it's very user-friendly. It has grown on everyone quite nicely. The support has gotten better as RollMaster has added more staff. No problems connecting and it's real fast, especially to check pricing."

Big Bob's, Inc., Anchorage, AK - Carmella Bell

"We've had the system since 1999 and we've found it's really good for connecting our three stores. It's very user-friendly…all you have to do is hit Enter and Escape. It rarely goes down, maybe a total of seven hours over a span of a year, but you know the connection from Alaska to New Orleans is a long one! The support and service are good."

Jim Jeters Carpet Outlet, Highland Spring, VA - Kim Jeter Mitchell

"We have had the system for more than two years. It is very user-friendly and we've had no problems at all training people. I know the whole system and I like it. The training and support are good. We had some difficulty in start up, because we had never used a computer system before. Now we are happy and satisfied."

Stoller's, Inc., Orville, OH - Tony Stoller

"We've had the system going on 1-1/2 years and we're pretty happy. We would have preferred a windows-based system but we agree that it is probably faster because it is text-based. We have a cable connection and it is real fast but use dial-up at home and it works fine. We've experienced really good support; the staff is accessible and gives out personal cell phone numbers. About 90% of the time we will get a live person when we call the 800#. I like that the data is stored away from the store because we had a fire about five months ago and didn't have to worry about recovering our data. It is nice to know that NetFloor takes care of administrative tasks like doing frequent back-ups."